Feature Product: Thai Khao Soi Virtual Cooking Class with Chef Arnold Myint + Ingredient Kit

FAQs

You asked. We'll do our best to answer!

About our Products

Where are your products from?

We mainly source Southeast Asian products representing countries such as Thailand, Philippines, Vietnam, Indonesia, and Malaysia just to name a few. But we're also open to being inclusive and welcome all great food items from other parts of the world. Southeast Asian inspired products made in the states or in the OG countries, check. East Asian products, you bet. South Asian products, if it tastes good, then we'll bring it to you. :)

Do you have promotions?

Please subscribe to our newsletter, instagram, or facebook page to be the first to know of our the latest promotions. We'll be sure to excite you with the most delicious products all year round. 

Interested in featuring your food retail products on our shop?

We're happy to review new products before showcasing them to our customers. Please reach out to info@pandanmarket.com for collaborations inquiries.

Orders + Delivery + Shipping

What if there is something wrong with my order?

If there are any problems with your order — e.g. you notice an incorrect charge, you need to make changes to your order, etc. — you can contact us via email at info@pandanmarket.com or chat with us via the chatbox on the website. Whatever your issue may be, we're here to help you sort it all out.

Where do you deliver to?

We partner with local delivery service to bring you same day local delivery within the Chicago downtown neighborhoods on orders $50+ for a $9.95 flat fee. You will have the option to select local delivery during the check out process after inputting.

To qualify for delivery order, please check your address during the check out process. Orders must be submitted before 7pm CST to qualify for same day delivery and orders submitted after 7pm CST will be scheduled for next day delivery. Delivery hours are 5pm - 8pm daily.

 Some of the neighborhoods that are within our range:

  • Chicago Loop
  • River North/Gold Coast
  • Lincoln Park
  • Lakeview
  • Wicker Park/Bucktown
  • Logan Square
  • Humboldt Park
  • Uptown
  • Ravenswood
  • Albany Park
  • Pilsen
  • Bridgeport
  • West Town
  • South Loop
  • Chinatown

Local Delivery Map:

Where do you ship to?

We ship to all US continental locations excluding Hawaii & Alaska. Please check the shipping eligibility and pricing estimates from your checkout cart page or additional details in the Shipping Policy.

Where is my refund?

Refunds typically take 3-5 business days to process. If you don’t see a refund within this timeframe, please reach out to us with your order number via our email at info@pandanmarket.com.

What is your refund policy?

If for any reason you are unsatisfied with an item purchased online, please reach out to info@pandanmarket.com and we'll try our best to help you out. Shall you require a refund, the item must be returned within 14 days of the purchase date and a refund will be issue (excluding shipping fees). Please check our Refund Policy Page for the full details.

Contact Us

For questions and inquiries, please reach out to info@pandanmarket.com or chat with us via the chat box for the quickest turnaround. We also have a customer service line reachable via +1 (217) 275-5890 . We'll do our best to answer within 24-48 hours. Thanks!