FAQs

You asked. We'll do our best to answer!

About our Products

Where are your products from?

We mainly source Southeast Asian products representing countries such as Thailand, Philippines, Vietnam, Indonesia, and Malaysia just to name a few. But we're also open to being inclusive and welcome all products from other parts of the world. Southeast Asian inspired products made in the states or in the OG countries, check. East Asian products, you bet. South Asian products, if it tastes and looks good, then we'll bring it to you. :)

Do you have promotions?

Please subscribe to our newsletter, instagram, or facebook page to be the first to know of our the latest promotions. We'll be sure to excite you with thoughtfully curated products all year round. 

Interested in featuring your products on our shop?

We're happy to review new products before showcasing them to our customers. Please reach out to info@pandanmarket.com for collaborations inquiries.

Orders + Delivery + Shipping

What if there is something wrong with my order?

If there are any problems with your order — e.g. you notice an incorrect charge, you need to make changes to your order, etc. — you can contact us via email at info@pandanmarket.com or chat with us via the chatbox on the website. Whatever your issue may be, we're here to help you sort it all out.

 

Where do you ship to?

We are based in Chicago, Illinois, USA and we ship worldwide. Buyers are responsible for custom and duties. Please check the shipping eligibility and pricing estimates from your checkout cart page or additional details in the Shipping Policy.

Where is my refund?

Refunds typically take up to 10 business days to process. If you don’t see a refund within this timeframe, please reach out to us with your order number via our email at info@pandanmarket.com.

What is your refund policy?

If for any reason you are unsatisfied with an item purchased online, please reach out to info@pandanmarket.com and we'll try our best to help you out. Shall you require a refund, the item must be returned within 14 days of the purchase date and a refund will be issue (excluding shipping fees). Damaged packaging or partially consumed items will not be accepted. Pandan Market does its best to provide you quality products and carefully packaged for shipment. Please check our Refund Policy Page for the full details.

Contact Us

For questions and inquiries, please reach out to info@pandanmarket.com or chat with us via the chat box for the quickest turnaround. We also have a customer service line reachable via +1 (217) 275-5890 . We'll do our best to answer within 24-48 hours. Thanks!